Next Assist
Technical assistance for mechanical workshops
Technical support to solve complex breakdowns with the help of multi-brand experts, advanced remote diagnostics, and real-time assistance.
- 98.4% workshop satisfaction
- Average response time under 45 minutes
- Multi-brand technical support
Discover its benefits
Quick response
Receive technical support with an average response time of less than 45 minutes so your workshop's work doesn't stop
98.4% workshop satisfaction
Thousands of queries resolved each year with a high level of satisfaction from professionals who use the service
Advanced remote diagnostics
Specialists can analyze vehicle data and help you pinpoint the cause of the breakdown more accurately
Augmented reality support
Show the vehicle live and receive visual instructions to identify components or follow procedures
PassThru and reprogramming
Assistance for ECU programming, telecoding, and manufacturer electronic operations
Multi-brand technical team
Experts specialized in different manufacturers and technologies who help solve complex day-to-day issues
How it works
Technical consultancy is a specialized support service that helps workshops solve complex breakdowns using OEM technical information, diagnostic criteria, and expert support. It does not replace the mechanic, but enables them to make better decisions, reduce time, and work more safely, especially with modern and electrified vehicles.
Technical assistance
Detection
The process begins when the workshop identifies a breakdown in the vehicle during diagnosis or inspection. From that moment, it is determined that technical support is needed to proceed with the intervention.
Verification
A preliminary check is carried out to validate the detected fault. This step ensures that the issue is well identified before escalating the query.
Query
The workshop opens a query with Next Assist, either through the platform or by phone. Vehicle data and relevant information about the breakdown are shared.
Analysis
The technical team analyzes the case and responds with a solution in less than 45 minutes. The response includes clear instructions aimed at resolving the intervention.
Application
The workshop follows the provided instructions, relying on technical data and specific procedures to carry out the repair safely.
Resolution
Once the solution is applied, the breakdown is resolved and the vehicle can continue its usual process within the workshop.
Choose the plan that best fits your workshop,
no commitment
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€99/month afterwards
(offer when contracting the first 3 months)
I'm interestedCompare your plan
€59/month afterwards
(offer when contracting the first 3 months)
I'm interested- Web access (new)
- Unlimited technical phone assistance
Frequently asked questions
It works through our own platform or by phone, where the workshop provides the vehicle data and the information needed, whether regarding a breakdown or a request for technical documentation. Once the query is created, it is handled by our technicians, who make the call or attach the requested information.
The technical assistance service offers technical support for diagnosis, breakdown resolution, disassembly, resets, and everything the workshop needs to carry out its work with maximum guarantees.
Yes. It is designed for the day-to-day work of the workshop, with the possibility of real-time support through remote diagnostics and direct assistance during the repair.
It allows you to solve complex breakdowns, intermittent faults, errors after repair, and situations where the diagnosis is unclear, helping you go straight to the solution.
No. You only need an internet connection. The service adapts to any workshop and can be complemented with remote diagnostics or remote assistance if the case requires it.
Yes. The technical team can help when performing certain programming or coding functions, as well as carry them out directly through Passthru with our interface.
No. Passthru is a separate service, although the technical support provided for some operations is included for consultancy clients. To access the service, you only need to purchase our head unit (price €1290) and there are no maintenance or update costs. The cost of Passthru is only that generated by the operations.
Yes. It reduces diagnostic times (avoiding spending several hours without results), minimizes errors, and prevents unnecessary replacements. In addition, it allows you to take on more complex repairs without outsourcing them. In practice, a single well-resolved breakdown can offset the cost of the service and, from there, improve the workshop's productivity and billing.
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